Shipping Policy
At Ininghu, we aim to provide a seamless shopping experience by ensuring your teddy bears and toys are delivered to you promptly and securely. Please review our shipping policy below.
1. Order Processing
- Processing Time: Orders are processed within [3-7] business days after payment is confirmed. Orders placed on weekends or holidays will be processed the next business day.
- Order Confirmation: Once your order is processed, you will receive an email confirmation with your order details.
2. Shipping Rates and Delivery
- Shipping Rates: Shipping costs are calculated at checkout based on your location and the weight of your order.
- Delivery Time: Estimated delivery times vary depending on your location:
- Domestic (within [UNITED STATE]): [3-7] business days
- International: [7-13] business days
Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs processing for international orders.
3. Shipping Carriers
We partner with reliable carriers to ensure your order arrives on time and in perfect condition. Our primary shipping partners include.
4. Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package’s progress until it reaches your doorstep.
5. International Shipping
- Customs and Duties: International orders may be subject to customs fees, import duties, and taxes. These charges are the responsibility of the customer and are not included in our shipping rates.
- Customs Clearance: Please be aware that customs clearance procedures may delay the delivery of your order.
6. Shipping Restrictions
- P.O. Boxes: We do not ship to P.O. Boxes. Please provide a valid street address for delivery.
- Restricted Items: Certain items may be restricted from shipping to specific countries. We will notify you if an item in your order cannot be shipped to your location.
7. Lost or Damaged Packages
- Lost Packages: If your package is lost during transit, please contact us at [UNITED STATE] within [3-7] days of the estimated delivery date. We will work with the carrier to resolve the issue.
- Damaged Packages: If your package arrives damaged, please retain all packaging materials and contact us immediately. We will assist you in filing a claim with the carrier.